Privacy Policy

The Privacy Policy is applicable to the websites of Vaanya Travels. This privacy statement also does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to Vaanya Travels Website. We recommend you review the privacy statements of the other parties with whom you interact. For the purposes of this privacy policy,

Introduction

As a registered member of the Website and/or as a visitor (if applicable and as the case may be), you will be entitled to savings and benefits on hotel reservations. In addition, look forward to receiving monthly newsletters and exclusive promotions offering special deals. That's why we've provided this Privacy Policy, which sets forth our policies regarding the collection, use and protection of the Personal Information of those using or visiting the Website.

Personal Information

Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, e - mail address, credit card number, cardholder name, expiration date, information about the travel, bookings, co-passengers, and any and all details that may be requested while any customers visits or uses the website. When you browse the Website, Vaanya Travels may collect information regarding the domain and host from which you access the Internet, the Internet Protocol address of the computer or Internet Service Provider you are using, and anonymous site statistical data. The Website uses cookie and tracking technology depending on the features offered. Personal Information will not be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. We encourage you to review our Privacy Policy, and become familiar with it, but you should know that we do not sell or rent our customers' Personal Information to third parties. Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version. Regardless of later updates, we will abide by the privacy practices described to you in this Privacy Policy at the time you provided us with your Personal Information. When browsing our Website, you are not required to provide any Personal Information unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other services as described below.

Making a Purchase

In order to purchase travel and/or related services through our Website, you must provide us with certain Personal Information such as your name, credit card number and expiration date, credit card billing address, telephone number, e - mail address and the name or names of the person(s) traveling (if not you). We require this information to process, fulfil and confirm your reservations and transactions and keep you informed of each transaction's status. If you are making a reservation for one or more travellers other than yourself, you must confirm and represent that each of these other travellers have agreed, in advance, that you may disclose their Personal Information to us.

Member Registration

If you choose to become a registered member of Website, you must provide your name, address, telephone number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including but not limited to:  Personal identification;  To complete hotel and other reservations;  To allow us to contact you for customer service purposes, if necessary ;  To customize the content of our site to strive to meet your specific needs;  To make product or other improvements to our site. In addition, we need your e - mail address to confirm your new member registration and each reservation you transact on our Website. As a Website member you will also occasionally receive updates from us about fare sales in your area, special offers, new Vaanya Travels services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e - mail messages. Please see our Opt - Out Policy described below for details;

Member Profile

As a Website member, you can choose to complete your online profile by providing us with travel preferences, credit card billing information and other Personal Information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly. For example, you can store your Hotel Rewards Programme numbers so that when your make a reservation at that Hotel, we may automatically pre - fill the Rewards Programme number input box for you.

Online Surveys

Vaanya Travels values opinions and comments from members, so we frequently conduct online surveys. Participation in these surveys is entirely optional. Typically, the information is aggregated, and used to make improvements to the Website and its services and to develop appealing content, features and promotions for Website members. Survey participants are anonymous unless otherwise stated in the survey.

Automatic Logging of Session Data

We automatically log generic information about your computer's connection to the Internet, which we call

Other

From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the Website the better and easier to use. With whom (if anyone) your Personal Information is shared? When you reserve or purchase travel services through the Website, we must provide certain of your Personal Information to the hotel, car - rental agency, travel agency or other involved third party to enable the successful fulfilment of your travel arrangements. However, we do not sell or rent individual customer names or other Personal Information to third parties. We use non - personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Occasionally, Vaanya Travels will hire a third party to act on our behalf for projects such as market - research surveys and contest - entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project. How you can opt-out of receiving our promotional e-mails? At any time, you may unsubscribe from our newsletter or similar services through the

Cancellation and Refund Policy

Vaanya Travels may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. If Vaanya Travels, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Vaanya Travels may cancel the said bookings at any time before the scheduled time of departure of the relevant flights/trains or before the expected date of visit to any property booked through Vaanya Travels. Also in the above situations Vaanya Travels in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, Vaanya Travels shall not be responsible or liable for any loss or damage that may be caused to the User or Any of them as a consequence of such cancellation of booking or services. Users can send cancellation request through portal Vaanya Travels and steps are clearly explained in portal. For any other clarification you can call customer support. It is mandatory to contact Vaanya Travels for all refunds, as the airline will not be able to refund your tickets booked at Vaanya Travels. All cancellations made directly with the Airline need to be intimated to Vaanya Travels by Email or Phone in order to initiate the refund process. Processing times for cancellation and refund requests vary. The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, Company will make an appropriate charge reversal. If the User used a debit card, Company will credit the money back to the debit card. On the event of cancellation and refund of partially utilized tickets upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount. In case, where the user has cancelled his/her booking directly with the airlines, he/she will need to inform Company with valid documentation to initiate the refund process. It is advisable to contact Company within 48 hours of the cancellation request. The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines). Company will be able to initiate customer's refund only after receipt and/or confirmation of refund from the airline. Refund duration for Air ticket, it may take between 10 - 15 working days and for the Hotels and Bus service it may take between 15 - 20 working days for the amount to get credited into your account.